Amy Bailey (she/they) is the User Experience (UX) Strategist for Virtual Services at Grand Valley State University (GVSU) Libraries. Previously, Bailey was the Senior Manager and Public Services Librarian at GVSU Libraries, and held various roles in public libraries, including Library Director, Assistant Director, Head of Reference and Information, and front-line support positions. Bailey’s UX and assessment work focuses on universal design, accessibility, and improving the employee experience (EX) to help libraries deliver quality, sustainable services to their communities. Bailey holds an MLIS in Information Management with a UX specialization from Wayne State University and a BFA from Kendall College of Art and Design.