Lisa Gayhart is the Director of User Experience for New York University Libraries. She holds a BA in English Language & Literature and Global Studies (double major) from Wilfrid Laurier University, a Masters of Library and Information Science from Western University, and a Masters of Arts in Design (in-progress) from New York University. Research interests include user experience, community driven user research, design epistemologies, experience design, and accessible design. Lisa is a past chair of the editorial board for Weave: Journal of Library User Experience. Prior to joining NYU, Lisa was the User Experience Librarian and UX Lab Manager at University of Toronto Libraries, in addition to work in public libraries, adult literacy, and municipal communications and marketing.