Purpose & Goals

This poster aims to investigate the dynamics and collaborative nature of three peer-assisted learning services within a learning commons environment. By examining student employee perceptions of skill development and the perceived learning outcomes of these services, librarians can gain valuable insights into fostering effective collaborative learning environments. The poster will explore the interactions among peer-assisted learning services and their impact on student learning experiences, contributing to the ongoing dialogue on enhancing library services and student support mechanisms across student support services in and out of the library.

Design & Methodology

In the fall semester of 2023, participants completed a 15-20 minute online survey of open ended questions that asked students to describe the skills they believed students developed when using a writing tutorial service, a makerspace, and a research assistance service. They were also asked to describe what kinds of skills they think students will develop after using these services and how they will use them after they graduate.

Findings

The survey revealed distinct trends in the descriptions of skills fostered across different services. Student tutors consistently highlighted skills such as analyzing, communication, writing skills, argumentative skills, and critical thinking as central to the tutoring experience at the Writing and Tutoring Services (WTS). In the makerspace, emphasis was placed on fostering creativity, tech literacy, procedural/execution skills, problem-solving, and equipment proficiency. At the research desk, student tutors frequently referenced terms such as databases, evaluation, library resources, find information, and research strategies/skills. When asked about the skills students carry with them after graduation, responses centered around the ability to communicate effectively, locate resources, engage in lifelong learning and problem solving, excel in writing, and express creativity.

Action & Impact

The findings of this study has significantly influenced the way librarians and service managers approach the cross-training of student employees, resulting in a more comprehensive understanding of service objectives among students and a harmonized approach to their learning during consultations and interactions. Moreover, the survey outcomes offered valuable insights for enhancing service design regarding student support services aimed at skill development and achieving desired outcomes.
Practical Implications & Value    Understanding the terminology employed by student employees enables service managers to tailor outreach messages effectively. Furthermore, the utilization of qualitative surveys empowers librarians to gather feedback that effectively communicates the significance of library services to campus partners and administrators.